Customer Satisfaction is our #1 goal at MehreenCarpet.com, and so we stand behind every single Carpet we sell. That means your satisfaction is completely guaranteed thanks to our 90-Day Satisfaction Guarantee. If, for any reason you are not 100% satisfied, simply return your order within 90 days of purchase for exchange or refund, less the cost of return shipping. Please Note: It can take up to 2-3 weeks for a credit to appear or 4-6 weeks to receive a refund check.

Shipping costs on all returns going back to the MehreenCarpet.com warehouse are the responsibility of the customer except in cases where the carpet may be defective. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure its packages.

Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and use tape to secure it. Please MAKE SURE to print the Invoice number of the carpet and your name on the package.

Please note that we inspect the carpet upon arrival and items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept carpets that have been visibly damaged or soiled. No refunds will be given after 30 days.