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| About
Shipping & Delivery |
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| Q |
How
can I buy carpets from MehreenCarpet.com?
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| A |
Via
www.mehreencarpet.com through our
100% secure shopping service. This
is easy and always available for your
shopping convenience. We have state
of the art technology including secure
server encryption technology to protect
all of your personal credit information.
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| Q |
How
do I create a Personal Wish List? |
| A |
A personal wish list is a great way
to save carpets to look at later .
Click the “Add to wish list
button” on the product Details
page located on ther right column.
To see your selections, simply click
on the Wish List at the top of any
page, and you will see all of the
save carpets.
Your selections will remain indefinitely
in your Wish List. You have to register
with us to enjoy this useful feature. |
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| Q |
How
does our pricing work? |
| A |
At MehreenCarpet.com there are no
middlemen. Sowe bring the carpet to
you at a price lower than the wholesale
price most carpet dealers pay.
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| Q |
What
methods of payment does MehreenCarpet.com
accept? |
| A |
For your comfort & convenience,
MehreenCarpet.com accepts a wide variety
of secure payment methods –
both online and off. We currently
accept Visa, MasterCard, American
Express, Diner’s Club, Discover,
and PayPal, as well as International
Money Orders in US Dollars, and corporate
checks.
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| Q |
How
do I view my orders? |
| A |
When
you login the site, there is My Account
at the top of any page, click on My
Account and enter your username and
password. A selection of options will
be presented, Click “My order
History” to track your order.
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| Q |
What
if I don’t like the carpet after
I receive it? |
| A |
Customer
Satisfaction is our #1 goal at MehreenCarpet.com,
and so we stand behind every single
carpet we sell. That means your satisfaction
is completely guaranteed thanks to
our 90-Day Satisfaction Guarantee.
If, for any reason you are not 100%
satisfied, simply return your order
within 90 days of purchase for exchange
or refund, less the cost of return
shipping. Please Note: It can take
up to 2-3 weeks for a credit to appear
or 4-6 weeks to receive a refund check.
Shipping costs on all returns going
back to the MehreenCarpet.com warehouse
are the responsibility of the customer
except in cases where the carpet may
be defective. We recommend that packages
be sent back to us with UPS or FedEx
Ground or any other carrier that can
track and insure its packages.
Make sure to call or email us with
the tracking number so that we can
track the package for you and issue
credit immediately upon arrival. Please
be sure to completely wrap your returns
in the original packaging or equivalent
and use tape to secure it. Please
MAKE SURE to print the Invoice number
of the carpet and your name on the
package.
Please note that we inspect the carpet
upon arrival and items that have been
soiled or damaged may be refused or
cause you to incur additional fees.
We will not accept carpet that have
been visibly damaged or soiled. No
refunds will be given after 30 days.
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| Q |
Do
you ship to APO/PO Boxes? |
| A |
We
regret that at this time we are unable
to ship our products to APO or PO
Box addresses. |
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| Q |
What
happens if my carpet is damaged or lost
while in transit to me? Who is responsible? |
| A |
Because
of the way our carpets have been packaged,
and because of our long-standing relationship
with our trusted transport provider,
please note that damage and/or loss
during shipment is a rare occurrence.
Nonetheless, MehreenCarpet.com takes
careful precaution to ensure our customers
are inconvenienced as little as possible
under such circumstances. That means
full insurance coverage has been provided
by MehreenCarpet.com in order to cover
the cost of such loss in the rare
case this should occur. |
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| Q |
What
is the pile of the carpet? What is it
made of? |
| A |
Pile
refers to the material (fiber) used
for weaving carpet. Only natural fibers
are used in handmade carpets. The
main pile materials are wool, silk
and occasionally cotton. Sometimes,
goat and camel hair are also used.
In general, the same material is used
for both by nomadic and village weavers. |
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| Q |
How
thick is the pile of a carpet? |
| A |
Thickness
of pile varies from carpet to carpet.
It usually up to the weavers’
discretion to trim the pile as he
desires. However, as rule of thumb,
city carpets are trimmed lower (almost
one to one and half Centimeter) and
the tribal carpets are trimmed longer
(up to two and half centimeter). City
carpets usually are very creative
in the nature of design and are full
of curvatures and complex images.
In order to show the design sharply
the weaver must trim the pile low
(if long they wool treads will mingle
and will show a very messy pattern).
However, the tribal carpets have very
simple geometric design which can
be trimmed longer. These nomadic people
use the carpet a tool of protection
and they must be thick to prevent
the cold to penetrate through the
carpet. |
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| Q |
What
is the Foundation of the carpet? What
is made of? |
| A |
Foundation
refers to the basic structural components
of handmade carpets. These components
consist of warps and wefts that is
often cotton. Wool is used as a foundation
material in some nomadic and village
carpet because wool is readily available
to these weaving groups. Silk is generally
used in foundation of carpets with
silk piles. carpets with silk foundation
and pile are very exceptional and
expensive. These carpets are light
in weight and are very finely knotted.
Silk is a very good foundation material
because it is very strong and keeps
its shape.
Warp - Warps are
vertical strands of fiber which stretch
from the top to the bottom of the
carpet. Warps are an extremely important
component because the knots are tied
to them and the weft strands are passed
(woven) through them. Even tension
of all warp strands is essential in
producing a carpet without wrinkles.
Weft - Wefts are
horizontal strands of fiber that are
passed (woven) through the warp strands.
Unlike the warps, wefts are not structured
prior to weaving. They are added before
and in between the rows of knots to
secure the knots in place. Each side
of the carpet, where the wefts begin
and end, is called selvedge. |
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| Q |
How
can I be sure that both my credit card
number and personal financial information
is kept safe when making a payment to
MehreenCarpet.com? |
| A |
Our
secure server software is among the
best available today for secure commerce
transactions. All information transmitted
is first encrypted using a 128-bit
SSL (Secure Socket Layer). This is
industry standard and offers the highest
level of encryption possible, which
means you can breathe easy- all communications
between your web browser and our site’s
servers are always private and secure.
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| Q |
How
can I be sure that both my credit card
number and personal financial information
is kept safe when making a payment to
MehreenCarpet.com? |
| A |
Standard,
unsecured URL address begins "http://".
When you enter secure mode, the beginning
of the URL address will change to
"https://"; the "s"
stands for secure. Most browsers in
secure mode also display a blue line
along the top of the browser window.
Netscape Navigatorª (versions
3.0 and earlier) displays a broken
key symbol in the lower left corner
of your browser window when you are
not viewing a secure page of a site.
This key will become solid when you
enter secure mode. Netscape Communicator
4.0 uses a padlock, in the same location
as the key, to indicate if you are
in standard or secure mode. The padlock
is open in standard mode and closed
in secure mode. In Microsoft's Internet
Explorer¨, you'll see a padlock
symbol at the bottom of your browser
window when the browser is in secure
mode. |
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| Q |
What
shipping options are available to me
as a MehreenCarpet.com customer? |
| A |
MehreenCarpet.com
uses FedEx as its primary source of
transport. MehreenCarpet.com customers
may choose from Basic Ground shipping,
Express Ground shipping, Second Day
Air, or Next Day Air shipments. Please
note that only those orders shipped
via Basic Ground shipping, qualify
for free shipping within US &
Canada. |
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| Q |
How
much will I have to pay for shipping? |
| A |
Free
shipping is available on all orders
shipped via FedEx Regular Shipping
option to addresses within US and
Canada, including Alaska, Hawaii,
Puerto Rico, & the US Virgin Islands.
For all other shipping options, additional
charges may apply. While customs and
duties on orders shipped to Canada
will be covered by MehreenCarpet.com,
Canadian residents are required to
pay GST. Canadian residents living
within the province of Ontario are
also required to pay PST.
For upgrades to the FedEx Basic Ground
shipping option, select the shipping
option desired during the checkout
process. Keep in mind that the specific
shipping each Carpet has specific
shipping costs calculated automatically
at time of checkout. |
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| Q |
How
long does shipping take? |
| A |
For
those orders shipped via FedEx’
Basic Ground to residences within
the US and Canada, you may generally
expect your delivery to arrive within
2-3 weeks of order processing. Please
note that consignment orders held
in an overseas inventory may take
longer to arrive. |
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| Q |
Do
I need to be at home to accept my delivery
when it arrives? |
| A |
We
realize that you may not necessarily
be home when your delivery arrives.
While we strongly recommend you are
present to accept your delivery in
person, it is not mandatory. Don’t
to worry - if you’re unavailable
at time of delivery, FedEx will leave
the Carpet in a safe place until you
arrive home. |
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| Q |
Can
I track my order while in shipment?
How? |
| A |
After
you have placed your order, you will
receive a confirmation email from
MehreenCarpet.com. Once your order
has been shipped, we will contact
you again with the necessary shipping/tracking
information. You may use that information
to login at the FedEx website to track
your shipment by confirmation number.
Alternatively, you may login at MehreenCarpet.com
to check the status of your order.
From the homepage of the site, select
My Account at the top of any page
and enter your username and password.
A selection of options will be presented,
check “My order History”
to track your order. |
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| Q |
How
will I be contacted if I don’t
have an email address? |
| A |
You
do not need an email address to order
a carpet from us. Once your order
is placed online or via phone, you
will receive a phone call from our
Customer Care department with details
regarding your order details. |
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| Q |
How
is my carpet packaged for safe shipment? |
| A |
Your
carpet will arrive tightly and carefully
wrapped to best preserve it during
its journey from MehreenCarpet, to
your door. While wrapped in its original
packaging, the carpet may appear to
be quite small in comparison to what
one might expect. Don’t be fooled
by its small package size! Following
a thorough wash and dry process, your
carpet is folded up as small as possible
before being rolled up tightly for
safe packaging and shipment. |
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| Q |
When
I un-wrap my carpet I see slight folds
& creases. How can I get rid of
them? |
| A |
Because
your carpet has been folded and/or
rolled up tightly for safe and efficient
transport, you’ll note that
in some cases the carpet may curl
along edges, or show creases along
lines where it has been folded. Never
fear- to remove the ‘curl’,
simply place something heavy (but
safe!) like a stack of books on the
curling edge. After a few days, the
carpet will lay flat, as it should.
Ridding your carpet of any creases
is even easier. Simply allow for regular
traffic over the carpet, and creases
will be put to an end shortly following
its debut. |
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| Q |
When
I un-wrap my carpet I see slight folds
& creases. How can I get rid of
them? |
| A |
Because
your carpet has been folded and/or
rolled up tightly for safe and efficient
transport, you’ll note that
in some cases the carpet may curl
along edges, or show creases along
lines where it has been folded. Never
fear- to remove the ‘curl’,
simply place something heavy (but
safe!) like a stack of books on the
curling edge. After a few days, the
carpet will lay flat, as it should.
Ridding your carpet of any creases
is even easier. Simply allow for regular
traffic over the carpet, and creases
will be put to an end shortly | |