Via www.mehreencarpet.com through our 100% secure shopping service. This is easy and always available for your shopping convenience. We have state of the art technology including secure server encryption technology to protect all of your personal credit information.

A personal wish list is a great way to save carpets to look at later . Click the “Add to wish list button” on the product Details page located on ther right column.

To see your selections, simply click on the Wish List at the top of any page, and you will see all of the save carpets.

Your selections will remain indefinitely in your Wish List. You have to register with us to enjoy this useful feature.

At MehreenCarpet.com there are no middlemen. Sowe bring the carpet to you at a price lower than the wholesale price most carpet dealers pay.

For your comfort & convenience, MehreenCarpet.com accepts a wide variety of secure payment methods – both online and off. We currently accept Visa, MasterCard, American Express, Diner’s Club, Discover, and PayPal, as well as International Money Orders in US Dollars, and corporate checks.

When you login the site, there is My Account at the top of any page, click on My Account and enter your username and password. A selection of options will be presented, Click “My order History” to track your order.

Customer Satisfaction is our #1 goal at MehreenCarpet.com, and so we stand behind every single carpet we sell. That means your satisfaction is completely guaranteed thanks to our 90-Day Satisfaction Guarantee. If, for any reason you are not 100% satisfied, simply return your order within 90 days of purchase for exchange or refund, less the cost of return shipping. Please Note: It can take up to 2-3 weeks for a credit to appear or 4-6 weeks to receive a refund check.

Shipping costs on all returns going back to the MehreenCarpet.com warehouse are the responsibility of the customer except in cases where the carpet may be defective. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure its packages.
Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and use tape to secure it. Please MAKE SURE to print the Invoice number of the carpet and your name on the package.

Please note that we inspect the carpet upon arrival and items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept carpet that have been visibly damaged or soiled. No refunds will be given after 30 days.

We regret that at this time we are unable to ship our products to APO or PO Box addresses.

Because of the way our carpets have been packaged, and because of our long-standing relationship with our trusted transport provider, please note that damage and/or loss during shipment is a rare occurrence. Nonetheless, MehreenCarpet.com takes careful precaution to ensure our customers are inconvenienced as little as possible under such circumstances. That means full insurance coverage has been provided by MehreenCarpet.com in order to cover the cost of such loss in the rare case this should occur.

Pile refers to the material (fiber) used for weaving carpet. Only natural fibers are used in handmade carpets. The main pile materials are wool, silk and occasionally cotton. Sometimes, goat and camel hair are also used. In general, the same material is used for both by nomadic and village weavers.

Thickness of pile varies from carpet to carpet. It usually up to the weavers’ discretion to trim the pile as he desires. However, as rule of thumb, city carpets are trimmed lower (almost one to one and half Centimeter) and the tribal carpets are trimmed longer (up to two and half centimeter). City carpets usually are very creative in the nature of design and are full of curvatures and complex images. In order to show the design sharply the weaver must trim the pile low (if long they wool treads will mingle and will show a very messy pattern). However, the tribal carpets have very simple geometric design which can be trimmed longer. These nomadic people use the carpet a tool of protection and they must be thick to prevent the cold to penetrate through the carpet.

Foundation refers to the basic structural components of handmade carpets. These components consist of warps and wefts that is often cotton. Wool is used as a foundation material in some nomadic and village carpet because wool is readily available to these weaving groups. Silk is generally used in foundation of carpets with silk piles. carpets with silk foundation and pile are very exceptional and expensive. These carpets are light in weight and are very finely knotted. Silk is a very good foundation material because it is very strong and keeps its shape.

Warp - Warps are vertical strands of fiber which stretch from the top to the bottom of the carpet. Warps are an extremely important component because the knots are tied to them and the weft strands are passed (woven) through them. Even tension of all warp strands is essential in producing a carpet without wrinkles.

Weft - Wefts are horizontal strands of fiber that are passed (woven) through the warp strands. Unlike the warps, wefts are not structured prior to weaving. They are added before and in between the rows of knots to secure the knots in place. Each side of the carpet, where the wefts begin and end, is called selvedge.

Our secure server software is among the best available today for secure commerce transactions. All information transmitted is first encrypted using a 128-bit SSL (Secure Socket Layer). This is industry standard and offers the highest level of encryption possible, which means you can breathe easy- all communications between your web browser and our site’s servers are always private and secure.

Standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. Most browsers in secure mode also display a blue line along the top of the browser window. Netscape Navigatorª (versions 3.0 and earlier) displays a broken key symbol in the lower left corner of your browser window when you are not viewing a secure page of a site. This key will become solid when you enter secure mode. Netscape Communicator 4.0 uses a padlock, in the same location as the key, to indicate if you are in standard or secure mode. The padlock is open in standard mode and closed in secure mode. In Microsoft's Internet Explorer¨, you'll see a padlock symbol at the bottom of your browser window when the browser is in secure mode.

MehreenCarpet.com uses FedEx as its primary source of transport. MehreenCarpet.com customers may choose from Basic Ground shipping, Express Ground shipping, Second Day Air, or Next Day Air shipments. Please note that only those orders shipped via Basic Ground shipping, qualify for free shipping within US & Canada.

Free shipping is available on all orders shipped via FedEx Regular Shipping option to addresses within US and Canada, including Alaska, Hawaii, Puerto Rico, & the US Virgin Islands.

For all other shipping options, additional charges may apply. While customs and duties on orders shipped to Canada will be covered by MehreenCarpet.com, Canadian residents are required to pay GST. Canadian residents living within the province of Ontario are also required to pay PST.

For upgrades to the FedEx Basic Ground shipping option, select the shipping option desired during the checkout process. Keep in mind that the specific shipping each Carpet has specific shipping costs calculated automatically at time of checkout.

For those orders shipped via FedEx’ Basic Ground to residences within the US and Canada, you may generally expect your delivery to arrive within 2-3 weeks of order processing. Please note that consignment orders held in an overseas inventory may take longer to arrive.

We realize that you may not necessarily be home when your delivery arrives. While we strongly recommend you are present to accept your delivery in person, it is not mandatory. Don’t to worry - if you’re unavailable at time of delivery, FedEx will leave the Carpet in a safe place until you arrive home.

After you have placed your order, you will receive a confirmation email from MehreenCarpet.com. Once your order has been shipped, we will contact you again with the necessary shipping/tracking information. You may use that information to login at the FedEx website to track your shipment by confirmation number.

Alternatively, you may login at MehreenCarpet.com to check the status of your order. From the homepage of the site, select My Account at the top of any page and enter your username and password. A selection of options will be presented, check “My order History” to track your order.

You do not need an email address to order a carpet from us. Once your order is placed online or via phone, you will receive a phone call from our Customer Care department with details regarding your order details.

Your carpet will arrive tightly and carefully wrapped to best preserve it during its journey from MehreenCarpet, to your door. While wrapped in its original packaging, the carpet may appear to be quite small in comparison to what one might expect. Don’t be fooled by its small package size! Following a thorough wash and dry process, your carpet is folded up as small as possible before being rolled up tightly for safe packaging and shipment.

Because your carpet has been folded and/or rolled up tightly for safe and efficient transport, you’ll note that in some cases the carpet may curl along edges, or show creases along lines where it has been folded. Never fear- to remove the ‘curl’, simply place something heavy (but safe!) like a stack of books on the curling edge. After a few days, the carpet will lay flat, as it should. Ridding your carpet of any creases is even easier. Simply allow for regular traffic over the carpet, and creases will be put to an end shortly following its debut.

Because your carpet has been folded and/or rolled up tightly for safe and efficient transport, you’ll note that in some cases the carpet may curl along edges, or show creases along lines where it has been folded. Never fear- to remove the ‘curl’, simply place something heavy (but safe!) like a stack of books on the curling edge. After a few days, the carpet will lay flat, as it should. Ridding your carpet of any creases is even easier. Simply allow for regular traffic over the carpet, and creases will be put to an end shortly